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This section describes the Configuration for the ServiceNow Connector to be used by the ServiceNow Seeds. Aside from the Connector Description and Type, no other configuration values are required unless customization is necessary. If no changes are performed, default values are used.

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Step 1. Open the Aspire Admin UI.

Browse to the Aspire Admin UI. It is typically located at http://localhost:50505.

Step 2. Select the Connector Instances option from the left-hand menu.

The "Connector Instances" “Connector Instances” option, identified by a "connector" “connector” image   is located on the left side of the application, between the "Connections" and "Policies" “Connections” and “Policies” options. Click on it to navigate to the "Connector Instances" “Connector Instances” page.

Step 3. Specify Connector Description and Type.

Once on the "Connector" “Connector” page, click on the "“+New" New” option to create a new Connector or select an existing one to modify it.

  • Description: specify a description for the Connector. It is advised for it to be concise and meaningful.
  • Type: select "ServiceNow" “ServiceNow” as the type for the Connector.













Step 4. Specify Connector General configuration.

Once the type has been selected, you will be presented with the "General" “General” section of the "Connector Instances" “Connector Instances” page. This page describes the configuration elements for this section.

Step 5. Specify Text Extraction configuration.

The "Text Extraction" “Text Extraction” section is right below the "General" “General” section of the "Connector Instances" “Connector Instances” page. Details on the options to configure the Connector's text extraction can be found on this page.


Step 6. Hierarchy configuration.

The "Hierarchy" “Hierarchy” section is located below the "Text Extraction" “Text Extraction” section of the "Connector Instances" “Connector Instances” page. Details on the options to configure the Connector's hierarchy can be found on this page.


Step 7. Specify Scanner configuration.

The "Scanner" “Scanner” section is located below the "Hierarchy" “Hierarchy” section of the "Connector Instances" “Connector Instances” page. Details on the options to configure the Connector's scanner can be found on this page.

Step 8. Specify Workflow configuration.

The "Workflow" “Workflow” section is located below the "Scanner" “Scanner” section of the "Connector Instances" “Connector Instances” page. Details on the options to configure the Connector's workflow can be found on this page.

Step 9. Specify Failed Documents configuration.

The "Failed Documents" “Failed Documents” section is located below the "Workflow" “Workflow” section of the "Connector Instances" “Connector Instances” page. Details on the options to configure the Connector's text extraction can be found on this page.


Step 10. Save the Connector.

Click on the "Complete" “Complete” button to save the new Connector (when updating, the button option will read "Save" “Save” instead of "Complete").“Complete”).


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