Salesforce Version

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The Aspire

ServiceNow connector was

Salesforce connector was created and tested using

the cloud version of ServiceNow. The latest tested version of ServiceNow is: Paris

 Summer '23 (version 57)..

Before installing

the ServiceNow connector

the Salesforce connector, make sure that:

ServiceNow server is visible to the Aspire server.

• Salesforce is up and running

User Account Requirements

The connector requires an account with the following roles, to crawl Knowledge content and Catalog Items.

• Knowledge

• Knowledge_admin

• Catalog

• Itil or User_admin

The connector has only been verified with Administrator accounts.

In order to access Salesforce an user account with sufficient privileges must be supplied. It is recommended the account be the site administrator.

Configuration Requirements

Before installing the Aspire Salesforce Connector, make sure that:

• Your Salesforce user must have the API Enabled System Permission.
• Your Salesforce should have the Allow OAuth Username-Password Flows active.
• You have a Salesforce user Security Token (please view Security Token Information)
• You have a Salesforce APP created (please view Chatter App Information)
• You have the Salesforce Consumer Key (please view Consumer Key Information)
• You have the Salesforce Consumer Secret (please view Consumer Secret Information)

You will need all those credentials later, as part of installing the Salesforce Connector.

Windows or Linux

The Aspire SalesForce connector can run on either Windows or Linux. It uses the SOAP/REST API over HTTP or HTTPS to communicate with SalesForce.

SalesForce Connector use the following web services:

• REST API v37.0
• SOAP API v37.0