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If you’re an Aspire Basic and Enterprise user, you should already have a support mechanism in place with a login to our support portal (https://support.searchtechnologies.com).
If you don’t know your login details, please contact your account manager in the first instance.
If you’re an Aspire Community (Deprecated) user, please note that it does not include formal maintenance and support.
However, questions and/or feedback are welcome and appreciated via email at [email protected].
We’ll do our best to respond in a timely manner.
If you need a formal support agreement, you’ll need to upgrade to Aspire Enterprise.
For upgrade information contact Search Technologies.
FAQ and Troubleshooting Tips:
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Troubleshooting
This section contains the solutions for common problems regarding Aspire functionality. If your problem isn't listed below, please send an email to [email protected],
or if you are an Aspire Basic and Enterprise user, please access our support portal (https://support.searchtechnologies.com).
Aspire Solutions
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Aspire Development
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Groovy Scripting
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Components
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Connectors
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Java
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Why is does an incremental crawl last as long as a full crawl?
The some connectors perform incremental crawls based on snapshot files, which are meant to match the exact documents that have been indexed by the connector to the search engine. On an incremental crawl, the connector fully crawls the file system the same way as a full crawl, but it only indexes the modified, new or deleted documents during that crawl.
For a discussion on crawling, see Full Incremental Crawls.
Save your content source before creating or editing another one
Failing to save a content source before creating or editing another content source can result in an error.
ERROR [aspire]: Exception received attempting to get execute component command com.searchtechnologies.aspire.services.AspireException: Unable to find content source
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Overview
Content Tools