Frequently Asked Questions (FAQ) and troubleshooting tips are included below regarding Aspire Connectors and Content Processing. Please note that, when available, each of the Aspire Publishers has a subsection for FAQ & Troubleshooting.

If you have questions or wish to provide feedback, contact the Aspire Support group at [email protected].

Aspire Configuration FAQ

Aspire Solutions FAQ

Aspire Development FAQ

Groovy Scripting FAQ

Aspire Components FAQ

Aspire Connectors FAQ

Java FAQ

If you’re having issues with Aspire, there are a number of ways you can get help.

• Solutions to common issues can be found here and here
• If you’re developing applications, have a look here
• If you’re developing components, have a look here
  • You can find the Javadocs here

If you’re an Aspire Enterprise user, you should already have a support mechanism in place with a login to our support portal (https://support.searchtechnologies.com).

• If you don’t know your login details, please contact your account manager in the first instance.

If you’re an Aspire Community user, please note that it does not include formal maintenance and support. However, questions and/or feedback are welcomed and appreciated via email at [email protected]. We’ll do our best to respond in a timely manner.

• If you need a formal support agreement, you’ll need to upgrade to Aspire Enterprise. For upgrade information contact Search Technologies

Troubleshoot

This section contains the solutions for several common problems regarding Aspire functionality. In case your problem does not appear listed below please send an email at [email protected]. or if you are an Aspire Enterprise user please access our support portal (https://support.searchtechnologies.com).

 Aspire Solutions

Staging Components

Connectors

Java