This section lists all configuration parameters available to configure the Service Now Source component.
| Element | Type | Default | Example | Description |
|---|
| host | String |
|
| example.service-now.com | Host name of the service now server. |
| user | String |
|
| [email protected] | Username with enough permissions to index the desired documents. |
| password | String |
| |
|
| Password of the specified user |
| pageSize | integer | 1000 |
|
| Number of documents retrieved per call to the server |
| useSecurity | boolean | false |
| If true the ACL of Knowledge Articles will be add to the documents. |
| patternField | String | Article Number |
| Field for Include or Exclude Pattern |
| cacheEntireUserTable | boolean | false |
| If true, the entire table sys_user will be cached in memory, otherwise user info is cache record-by-record. |
| includeArticles | boolean | true |
| If true, the Knowledge Articles will be process. |
| excludedArticlesAttachmentsMimeTypes | String |
|
| Knowledge Article's Attachment mime type that should be excluded. |
| publicArticles | boolean | true |
| If true, only crawl public articles |
| includeCatalogItems | boolean | true |
| If true, the Catalog Items will be process. |
| includeCatalogModelFields | boolean | false |
| If true, the model of the catalog item will be extracted. |
| includeCatalogItemsAttachments | boolean | false |
| If true, the connector will crawl Catalog Items' attachments. |
| excludedCatalogItemsAttachmentsMimeTypes | String |
|
| Catalog Item's Attachment mime type that should be excluded. |
| articlesDisplayUrlBase | String | /kb_view.do?sysparm_article= |
| Base Url to be used for creating the Display URL for the Articles. |