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This section lists all configuration parameters available to configure the Service Now Source component.

ElementTypeDefaultExampleDescription
hostString
example.service-now.comHost name of the service now server.
userString
example@domain.comUsername with enough permissions to index the desired documents.
passwordString

Password of the specified user
pageSizeinteger1000
Number of documents retrieved per call to the server
useSecuritybooleanfalse
If true the ACL of Knowledge Articles will be add to the documents
.
(Knowledge Base Id)
patternFieldStringArticle Number
Field for Include or Exclude Pattern
cacheEntireUserTablebooleanfalse
If true, the entire table sys_user will be cached in memory, otherwise user info is cache record-by-record.
includeArticlesbooleantrue
If true, the Knowledge Articles will be process.
excludedArticlesAttachmentsMimeTypesString

Knowledge Article's Attachment mime type that should be excluded.
publicArticlesbooleantrue
If true, only crawl public articles
includeCatalogItemsbooleantrue
If true, the Catalog Items will be process.
includeCatalogModelFieldsbooleanfalse
If true, the model of the catalog item will be extracted.
includeCatalogItemsAttachmentsbooleanfalse
If true, the connector will crawl Catalog Items' attachments.
excludedCatalogItemsAttachmentsMimeTypesString

Catalog Item's Attachment mime type that should be excluded.
articlesDisplayUrlBaseString/kb_view.do?sysparm_article=
Base Url to be used for creating the Display URL for the Articles.
pFieldString

Pattern Field when using include or exclude patterns (Knowledge Articles)
countWithStatsbooleantrue
If true, Aggregate API will be use get the total count of rows for Knowledge and Category tables.
cFieldString

Pattern Field when using include or exclude patterns (Catalog Items)
patternFieldint

patternField=0 for Article number

patternField=1 for Display Url

patternFieldCatalog


patternFieldCatalog=2 for Catalog Title

patternFieldCatalog=3 for Display Url