ServiceNow connector features:
Currently, the ServiceNow connector retrieves the following types of documents:
To retrieve Knowledge Content the connector accesses the tables:
The roles needed to access these tables are: Knowledge, Knowledge_Admin and User_Admin or Itil.
To retrieve Catalog Items’ content the connector accesses the tables:
The roles needed to access these tables are: Catalog and User_Admin or Itil.
These are the tables required to extract the list of users that can access Knowledge Bases.
The roles needed to access these tables are: Knowledge_Admin.
Due to API limitations, Service Now connector has the following limitations:
For Knowledge Articles
The connector will crawl active and published articles.
On regards of security, the connector will filter results using the following options:
For Catalog items:
The connector will crawl by default items active with role field empty (there is a option to remove this filter).
The following features are not currently implemented, but are on the development plan:
Anything we should add? Please let us know.