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Features
Some of the features of the Service Now connector include:
- Supported elements retrieval using the RESTful API
- BASIC authentication supported
Content Retrieved
The Service Now connector retrieves several types of documents, listed below are the inclusions and exclusions of these documents.
Include
- Knowledge Articles
- Attachments
Limitations
Due to API limitations, Service Now connector has the following limitations:
- Only public Knowledge Articles are retrieved by the connector.
- Due time constraints the security support was postponed for a later release.
Future Development Plan
The following features are not currently implemented, but are on the development plan:
- Non public knowledge articles retrieval.
Anything we should add? Please let us know.