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Features
Some of the features of the RightNow connector include:
- Content retrieval through SOAP API
Content Retrieved
The RightNow connector retrieves several types of documents, listed below are the inclusions and exclusions of these documents.
Include
- Answers
- Attachments
- Incidentes
Limitations
Due to API limitations, RightNow connector has the following limitations:
- Only non secured documents can be crawled
- The API does not support user information retrieval.