The Aspire Service Now connector was created and tested using the cloud version (Istanbul, Jakarta, Kingston, London and Madrid).
Before installing the Service Now connector, make sure that:
The connector requires an account with the following roles, in order to crawl Knowledge content and Catalog Items.
Knowledge
Knowledge_admin
Catalog
Itil or User_admin
The connector has only been verified with Administrator accounts.
The Service Now connector run on either Windows or Linux. It uses a REST API to retrieve the documents.