FAQs

Specific

Why the queries return only one document per page instead the amount specified on the page size?

When a Salesforce SOQL statement selects a number of large fields (such as two or more custom fields of type long text) then Salesforce may return fewer records than defined in the page size in order to control the overall response payload size. The reduction in page size also occurs when dealing with base64 encoded fields (or blob fields), such as the Body. Remove these fields from the query if you want Salesforce to returns the number of rows specified on the page size.

Why number of groups crawled is different from the number groups showed in the UI?

This is because Salesforce treats users roles as a type of group, so they are stored in the same table as the other groups. To check the user roles go to Manage Users/Roles section of the setup page. 

Why I’m not getting the follower ACL for a chatter user?

The salesforce connector specifies the scope of the users that will be retrieved for ACL information during the crawl, make sure the user is part of the connector scope.

General This section is the Connector FAQ & Troubleshooting page, if you want to add something here you must add it there 

Troubleshooting