Some of the features of the Service Now connector include:
The Service Now connector retrieves several types of documents, listed below are the inclusions and exclusions of these documents.
For Knowledge Content the connector accesses the tables:
The roles needed to access these tables are: Knowledge, Knowledge_Admin and User_Admin or Itil.
For Catalog Items’ content the connector accesses the tables:
The roles needed to access these tables are: Catalog.
For Group Expansion
These are the tables required to extract the list of users that can access Knowledge Bases.
The roles needed to access these tables are: Knowledge_Admin.
Due to API limitations, Service Now connector has the following limitations:
Due to API limitations, Service Now connector has the following limitations:
The following features are not currently implemented, but are on the development plan:
Anything we should add? Please let us know.