FAQs

Specific

InvalidAuthenticationToken error

"error": {
	"code": "InvalidAuthenticationToken",
    "message": "Access token has expired."
}

This error happens when the Authentication Token has expired. This toke lasts approximately 10 minutes, so the token have to be requested again.

InvalidAuthenticationToken error

"error": {
	"code": "InvalidAuthenticationToken",
    "message": "CompactToken parsing failed with error code: 80049217"
}

This error happens when the token used is invalid, (“Bearer”+space+token )this is the correct way to pass like a parameter the token.

Can not get delta token error

"error": {
	"code": "notSupported",
    "message": "view.delta can only be called on the root."
}

This error happens when you try to call delta from a child folder. This is only supported on the root folder.

General This section is the Connector FAQ & Troubleshooting page, if you want to add something here you must add it there 

Troubleshooting

Problem

Describe the problem as the user would experience it. For example "Level 7 printer is flashing red and wont print".

Solution

Provide steps that the user can take to solve the problem. For example "The level 7 printer will flash red when it is out of paper. Add paper to tray 1".