Features

Some of the features of the RightNow connector include:

• Content retrieval through SOAP API

Content Retrieved

The RightNow connector retries several types of documents, listed bellow are the inclusions and exclusions of these documents.

Include

• Answers
• Attachments
• Incidentes

Limitations 

Due to API limitations, RightNow connector has the following limitations:

• Only non secured documents can be crawled
  • The API does not support user information retrieval.

Anything we should add?

Please let us know.