Service Now connector features:
Currently, the ServiceNow connector retrieves the following types of documents:
To retrieve Knowledge Content the connector accesses the tables:
The roles needed to access these tables are: Knowledge, Knowledge_Admin and User_Admin or Itil.
To retrieve Catalog Items’ content the connector accesses the tables:
The roles needed to access these tables are: Catalog.
These are the tables required to extract the list of users that can access Knowledge Bases.
The roles needed to access these tables are: Knowledge_Admin
The SharePoint Online connector will crawl content from any SharePoint Online site collection URL. The connector will retrieve Sites, Lists, Folders, List Items and Attachments, as well as other pages (in .aspx format). This connector supports SharePoint running in the Microsoft 365 offering.
This is not a Microsoft 365 connector, the individual repository offerings within Microsoft 365, such as OneDrive, Calendar, Tasks, Yammer will have their own connectors.
The File System supports crawling the following the repositories
The connector offers two authentication options to access the SharePoint REST API: user account or Azure AD application.
To configure a user crawl account use the following see ServiceNow - Crawl Account Access.
Info |
---|
To use a user crawl account on multiple site collections, you'll have to follow the steps on each site collection the access is needed. |
To configure an Azure AD application for crawling, see ServiceNow - Azure AD Access.
Info |
---|
Using an Azure AD Application will grant access to all site collections under the tenant. |
The connector uses SharePoint's REST API, so the Aspire Worker nodes must have internet access to connect to the Microsoft 365 environment. Optionally, you can configure a proxy on the connector to enable internet access.
The SharePoint Online connector has the following features:
The SharePoint Online connector is able to crawl the following objects:
ListItems
.
Due to API limitations, SharePoint Online connector Service Now connector has the following limitations:
The following features are not currently implemented, but are on the development plan:
Anything we should add? Please let us know.