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Version of ServiceNow Details

ServiceNow Version.

The Aspire ServiceNow connector was created and tested using the cloud version of ServiceNow. The latest tested version of ServiceNow is: Paris.

Before installing the ServiceNow connector, make sure that:

  • ServiceNow server is visible to the Aspire server.

User Account Requirements

The connector requires an account with the following roles, in order to crawl Knowledge content and Catalog Items.

  • Knowledge
  • Knowledge_admin
  • Catalog
  • Itil or User_admin

The connector has only been verified with Administrator accounts.

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