FAQs

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General 

How does the Activity incremental work?

The Activity incremental is the new way to do low impact incremental crawls in big communities. Activity incremental uses the Activity API in order to retrieve the latest updates from the community - these updates are visible in the Homepage activity section of the JIVE community. By default the Activities will only show the most important and public activities of the community. You can change this by following groups and users with the crawler user; this way more activities from that user or group will appear in the activities section and they will be crawled.

What is an Activity?

Please view the following page: Jive Activity

Why does the normal incremental run when Activity incremental is set?

Activity incremental does not replace the normal incremental, it is just a low impact crawl to fetch the most important updates (activities) from the community. When you set Activity incremental you must set an Activity Count. This count indicates how many Activity incrementals will be executed before a normal incremental is executed. After the normal incremental has executed, the connector will execute the number of Activity incremental crawls specified in the Activity Count again before executing a normal incremental again.

Why doesn't Activity incremental crawl deleted documents?

The Activity incremental only crawls Activities - Activities are only created upon creation or modification of documents.

How do I add more activities from a specific place or user?

You can get more activities from specific places or users by clicking the Follow button in the place or user profile.

What's the difference between Document Level Security and Security Groups?

Document Level Security is the access and visibility you specify when creating a document or a group in the JIVE Community, in documents, files, polls and other type of content this can be if the content is public, if it is only visible for certain members of a group or if only just a few users have access to it.

Security Groups are High Permission which can only be specified in the Admin Console of the JIVE Community. These permissions can be applied to each space, to all the blogs or all the social groups, and they can only be created by a Jive Administrator user. To retrieve these security groups ACLS the Jive Security Mapper Plug-in must be installed in your community.

Why when I perform incremental crawls, I keep getting adds and deletes for the same item?

First, check that the items in which you see this behavior are not being constantly added or deleted. If that is not the situation, probably the issue is related to a bad functioning of the Jive REST API. We have seen that in some scenarios, the Jive REST API is not being able to handle correctly the requests causing that sometimes the response comes with missing items. This will cause that the Aspire Jive connector detect these changes as adds or deletes.

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(The connector would detect a delete of people2 / add of people3 / add of people6)

What is the Creation Date Filter option?

If you enable this option it will let you perform crawls based on the creation date of the documents and data. This approach improves Full Crawl performance but it is only available in Jive 8 or greater.

What does the Use Progressive Retries option does?

If you enable the Progressive Retries option, the connector will let you manage how often you can retry a failed crawl. Basically, it will show you three new fields:

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The Connection Retries field works hand in hand with Max Wait. Retry requests cannot exceed Max Wait times nor the specified Connection Retries.

What ACLs are assigned for the People?

The information of each person is public, and the connector includes all the people in a group called All Public that grants access to the people information.

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  <acls>
    <acl name="PUBLIC:ALL" scope="global" entity="group" access="allow"/>
  </acls>
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Troubleshooting

Error - No enum constant

If you see the error "No enum constant com.searchtechnologies.aspire.componetns.JiveItemType.JiveItemTypeEnum.event". JIVE allows for the inclusion of non-standard file types, a non-conventional type. This error occurs when a non-conventional type is discovered by the connector. The fix for this is specific to the non-conventional file type causing the issue. Please contact Search Technologies support for help resolving the issue.

Save your content source before creating or editing another one

Failing to save a content source before creating or editing another content source can result in an error.

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