ServiceNow connector features:
Currently, the ServiceNow connector retrieves the following types of documents:
Some of the features of the Amazon S3 connector include:
The Amazon S3 connector retrieves several types of documents. Listed below are the inclusions and exclusions to these documents.
Currently, when document metadata is extracted during indexing, the Object ACLs are being added to each document. These ACLs specify the users (registered on Amazon) who have permission to read the document.
Additional security features, including handling policy ACLs and group permissions, are planned and will be available in the future
To retrieve Knowledge Content the connector accesses the tables:
The roles needed to access these tables are: Knowledge, Knowledge_Admin and User_Admin or Itil.
To retrieve Catalog Items’ content the connector accesses the tables:
The roles needed to access these tables are: Catalog.
These are the tables required to extract the list of users that can access Knowledge Bases.
The roles needed to access these tables are: Knowledge_Admin.
Due to API limitations, Service Now connector has the following limitations:
The following features are not currently implemented, but are on the development plan:
Non public knowledge articles retrieval.
Anything we should add? Please let us know.