General

Is incremental indexing supported by the connector?

Yes. This is done using a snapshot file which is created when doing a full crawl. It saves the state of every crawled item and on the next incremental crawl it’ll use this file to compare and get any adds, updates or deletes. A new snapshot file is created after an incremental crawl to save the changes done.

Why is does an incremental crawl last as long as a full crawl?

As explained on the previous question, the connector uses snapshot files to perform incremental crawls, so on an incremental it fully crawls the RightNow instance the same way as a full crawl, but it only indexes the modified, new or deleted documents during that crawl.

For a discussion on crawling, see here

Save your content source before creating or editing another one

Failing to save a content source before creating or editing another content source can result in an error.

ERROR [aspire]: Exception received attempting to get execute component command com.searchtechnologies.aspire.services.AspireException: Unable to find content source

Save the initial content source before creating or working on another.

Technical

I am getting duplicated data from the Connector

Verify that you are not including multi-valued fields in the Index Query. You should use Sub-Queries for those fields.

I am getting the error "There was no data for the extract-text-stage to process..."

Verify that, if your connector is configured to crawl objects different than Answer or Incident, the "Disable text extraction" option, located in the "Advanced Connector Properties" section of your content source configuration, is checked.

Attachment data is not being extracted

If your connector is configured to crawl objects of type Answer or Incident:

  1. Verify that the "Extract Attachments" option is checked.
  2. Verify that the "Disable text extraction" option, located in the "Advanced Connector Properties" section of your content source configuration, is unchecked.
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