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Version of Service Now required

The Aspire Service Now connector was created and tested using the cloud version (Istanbul, Jakarta, Kingston, London and Madrid).

Before installing the Service Now connector, make sure that:

  • Service Now server is visible to the Aspire server.

User Account Requirements 


The connector requires an account with the following roles, in order to crawl Knowledge content and Catalog Items.


Knowledge


Knowledge_admin


Catalog


Itil or User_admin


 


The connector has only been verified with Administrator accounts.


Windows or Linux

The Service Now connector run on either Windows or Linux. It uses a REST API to retrieve the documents.


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