Please view the following page ServiceNow Security
How to configure a ServiceNow server to allow the connector to retrieve ACLs based on User criteria?
Please view the following page ServiceNow User Criteria Security
Some connectors perform incremental crawls based on snapshot entries, which are meant to match the exact documents that have been indexed by the connector to the search engine. On an incremental crawl, the connector fully crawls the repository the same way as a full crawl, but it only indexes the modified, new or deleted documents during that crawl.
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