This section lists all configuration parameters available to configure the RightNow Source component.
| Element | Type | Default | Example | Description |
|---|---|---|---|---|
| username | String | Administrator | Username with enough permissions to index the content. | |
| password | String | Password for the provided user. | ||
| wsdlLocation | String | http://domain.custhelp.com/cgi-bin/interface.cfg/services/soap | URL of the RightNow server WSDL | |
| objectType | String | Answer | Type of object to index, can be Answer or Incident | |
| objectUrl | String | http://domain.custhelp.com/app/answers/detail/a_id/%s | Template URL for the indexed objects, the object id will be replaced where the %s is placed | |
| crawlQuery | String | SELECT Answer.id FROM Answer | ROQL query to retrieve all the objects to index | |
| indexQuery | String | SELECT * FROM Answer WHERE id={id} | ROQL query to retrieve the information of an object to be indexed, the {id} is replaced by the object id. |
Overview
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