This section lists all configuration parameters available to configure the Service Now Source component.
| Element | Type | Default | Example | Description |
|---|---|---|---|---|
| host | String | example.service-now.com | Host name of the service now server. | |
| user | String | [email protected] | Username with enough permissions to index the desired documents. | |
| password | String | Password of the specified user | ||
| pageSize | integer | 1000 | Number of documents retrieved per call to the server | |
| useSecurity | boolean | false | If true the ACL of Knowledge Articles will be add to the documents (Knowledge Base Id) | |
| patternField | String | Article Number | Field for Include or Exclude Pattern | |
| cacheEntireUserTable | boolean | false | If true, the entire table sys_user will be cached in memory, otherwise user info is cache record-by-record. | |
| includeArticles | boolean | true | If true, the Knowledge Articles will be process. | |
| excludedArticlesAttachmentsMimeTypes | String | Knowledge Article's Attachment mime type that should be excluded. | ||
| publicArticles | boolean | true | If true, only crawl public articles | |
| includeCatalogItems | boolean | true | If true, the Catalog Items will be process. | |
| includeCatalogModelFields | boolean | false | If true, the model of the catalog item will be extracted. | |
| includeCatalogItemsAttachments | boolean | false | If true, the connector will crawl Catalog Items' attachments. | |
| excludedCatalogItemsAttachmentsMimeTypes | String | Catalog Item's Attachment mime type that should be excluded. | ||
| articlesDisplayUrlBase | String | /kb_view.do?sysparm_article= | Base Url to be used for creating the Display URL for the Articles. | |
| pField | String | Pattern Field when using include or exclude patterns (Knowledge Articles) | ||
| countWithStats | boolean | true | If true, Aggregate API will be use get the total count of rows for Knowledge and Category tables. | |
| cField | String | Pattern Field when using include or exclude patterns (Catalog Items) | ||
| patternField | int | patternField=0 for Article number patternField=1 for Display Url | ||
| patternFieldCatalog | patternFieldCatalog=2 for Catalog Title patternFieldCatalog=3 for Display Url |
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