This section lists all configuration parameters available to configure the Service Now Source component.
| Element | Type | Default | Example | Description |
|---|---|---|---|---|
| host | String | example.service-now.com | Host name of the service now server. | |
| user | String | [email protected] | Username with enough permissions to index the desired documents. | |
| password | String | Password of the specified user | ||
| pageSize | integer | 1000 | Number of documents retrieved per call to the server | |
| ignoreScanError | boolean | false | If true, the crawl will stop if a scan error occurs | |
| countWithStats | boolean | If true, Aggregate API will be use get the total count of rows for Knowledge and Category tables, if the crawler account does not have access uncheck the option, the pagination will be done using the parameters sysparm_limit and sysparm_offset. | ||
| cacheEntireUserTable | boolean | false | If true, the entire table sys_user will be cached in memory, otherwise user info is cache record-by-record. | |
| includeArticles | boolean | true | If true, the Knowledge Articles will be process. | |
| articlesDisplayUrlBase | String | /kb_view.do?sysparm_article= | Base URL for Display URL (depending on ServiceNow instance might vary, for London version the correct value should be /kb?id=kb_article_view&sysparm_article=, for any other Servicenow version should be /kb_view.do?sysparm_article= ). | |
| useSecurity | boolean | false | If true, the connector will crawl all the published and active content using the Knowledge Base Id as ACL (Servicenow server configuration is required). If false, the connector will crawl only public content. | |
| includeKAItemsAttachments | boolean | false | If true, the connector will crawl Articles' attachments. | |
| includeArticlesAttachmentsRegex | boolean | false | Check to include or exclude attachments with the specified pattern (matching the pattern to the File name of the attachments). | |
| includedArticlesAttachmentsFileName | Patterns for include article's attachment. | |||
| excludedArticlesAttachmentsFileName | Patterns for exclude article's attachment. | |||
| useMimeType | boolean | false | If true, the patterns for attachments will match the values against the Mime type of the attachment. | |
| includeCatalogItems | boolean | true | If true, the Catalog Items will be process. | |
| includeCatalogModelFields | boolean | false | If true, the model of the catalog item will be extracted. | |
| includeCatalogItemsAttachments | boolean | false | If true, the connector will crawl Catalog Items' attachments. | |
| includeCatalogItemsAttachmentsRegex | boolean | true | If true, the connector will use patterns to exclude or include attachments. | |
| includedCatalogItemsAttachmentsFileName | Patterns for include article's attachment. | |||
| excludedCatalogItemsAttachmentsFileName | Patterns for exclude article's attachment. | |||
| useMimeTypeForCatalog | boolean | false | If true, the patterns for attachments will match the values against the Mime type of the attachment. | |
| articlesDisplayUrlBase | String | /kb_view.do?sysparm_article= | Base Url to be used for creating the Display URL for the Articles. | |
| pField | String | Pattern Field when using include or exclude patterns (Knowledge Articles: Fields Number, Title) | ||
| cField | String | Pattern Field when using include or exclude patterns (Catalog Items: Field Catalog Title, Short Descrption) | ||
| patternField | int | patternField=0 for Article number patternField=1 for Title | ||
| patternFieldCatalog | patternFieldCatalog=2 for Catalog Title patternFieldCatalog=3 for Short Description |
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