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false the ACL of Knowledge Articles will be add to the documents (Knowledge Base Id)If true, only crawl public articlesCatalog Item's Attachment mime type that should be excluded
ElementTypeDefaultExampleDescription
hostString
example.service-now.comHost name of the service now server.
userString
[email protected]Username with enough permissions to index the desired documents.
passwordString

Password of the specified user
pageSizeinteger1000
Number of documents retrieved per call to the server
ignoreScanErrorbooleanfalse
If true, the crawl will stop if a scan error occursuseSecurity
countWithStatsboolean

If truepatternFieldStringArticle NumberField for Include or Exclude Pattern, Aggregate API will be use get the total count of rows for Knowledge and Category tables, if the crawler account does not have access uncheck the option, the pagination will be done using the parameters sysparm_limit and sysparm_offset.
cacheEntireUserTablebooleanfalse
If true, the entire table sys_user will be cached in memory, otherwise user info is cache record-by-record.
includeArticlesbooleantrue
If true, the Knowledge Articles will be process.excludedArticlesAttachmentsMimeTypes
articlesDisplayUrlBaseString/kb_view.do?sysparm_article=Knowledge Article's Attachment mime type that should be excluded.
Base URL for Display URL (depending on ServiceNow instance might vary, for London version the correct value should be /kb?id=kb_article_view&sysparm_article=, for any other Servicenow version should be /kb_view.do?sysparm_article= ).
useSecuritybooleanfalse
 If true, the connector will crawl all the published and active content using the Knowledge Base Id as ACL (Servicenow server configuration is required). If false, the connector will crawl only public content.
includeKAItemsAttachmentsbooleanfalse
If true, the connector will crawl Articles' attachments.
includeArticlesAttachmentsRegexbooleanfalse
Check to include or exclude attachments with the specified pattern (matching the pattern to the File name of the attachments).
includedArticlesAttachmentsFileName


Patterns for include article's attachment.
excludedArticlesAttachmentsFileName


Patterns for exclude article's attachment.
useMimeTypebooleanfalse
If true, the patterns for attachments will match the values against the Mime type of the attachment.publicArticlesbooleantrue
includeCatalogItemsbooleantrue
If true, the Catalog Items will be process.
includeCatalogModelFieldsbooleanfalse
If true, the model of the catalog item will be extracted.
includeCatalogItemsAttachmentsbooleanfalse
If true, the connector will crawl Catalog Items' attachments.excludedCatalogItemsAttachmentsMimeTypesString
includeCatalogItemsAttachmentsRegexbooleantrue
If true, the connector will use patterns to exclude or include attachments.
useMimeTypeForCatalogbooleanfalse
If true, the patterns for attachments will match the values against the Mime type of the attachment.
articlesDisplayUrlBaseString/kb_view.do?sysparm_article=
Base Url to be used for creating the Display URL for the Articles.
pFieldString

Pattern Field when using include or exclude patterns (Knowledge Articles: Fields Number, Title)
countWithStatsbooleantrue
If true, Aggregate API will be use get the total count of rows for Knowledge and Category tables.
cFieldString

Pattern Field when using include or exclude patterns (Catalog Items: Field Catalog Title, Short Descrption)
patternFieldint

patternField=0 for Article number

patternField=1 for Display UrlTitle

patternFieldCatalog


patternFieldCatalog=2 for Catalog Title

patternFieldCatalog=3 for Display UrlShort Description