This section describes the Configuration for ServiceNow Salesforce Seeds and how to run a crawl for them.
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Browse to the Aspire Admin UI. It is typically located at http://localhost:50505.
The “Seed” option, identified by a “seed” image Image Removed Image Added, is located on the left side of the application, just above the “Workflows” option. Click on it to navigate to the “Seed” page.
Once on the “Seed” page, click on the “+New” option to create a new Seed or select an existing one to modify it.
Once the type has been selected, you will be presented with the “Articles and Attachments” “Queries” section of the “Seed” page. Here you need to set the following options for this section of the Seed. If no options are modified, default values are used:
Public: Only public items will be crawled. Articles with Public Knowledge Base, and if Can Read or Can Contribute fields are set, should be only public User Criteria values. If Cannot Read is set, the item will not be crawled.
Knowledge Base: ACLs for articles and attachments will be the sys_id of the Knowledge Base (requires server configuration).
User Criteria: ACLs for articles and attachments will be the sys_id of the Can Read, Cannot Read or Can Contribute (requires server configuration)
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If checked, only Standard Objects configured in the Queries section will be fetched.
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If checked, Fetch KnowledgeArticles in the Queries section.
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The “Catalog Items and Attachments” section is located between the “Articles and Attachment” and “Connector” sections of the “Seed” page. Here you need to set the following options for this section of the Seed. If no options are modified, default values are used:
Public: Only public items will be crawled (roles=null). If possible, the connector will verify if the Available field is set. It should have only public User Criteria values. If No Available For field is set, the item will not be crawled.
User Criteria: ACLs for Catalog items and attachments will be the sys_id of the Available For and No Available For fields (requires server configuration)
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The “Connector” section is located between the “Catalog Items and Attachments” section and the “Connection” section of the “Seeds” page. Here, you must select a previously created ServiceNow Salesforce Connector for the Seed, from the Connector combo box.
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The “Connection” section is located between the “Connector” section and the “Workflows” section of the “Seeds” page. Here, you must select a previously created ServiceNow Salesforce Connection for the Seed, from the Connection combo box.
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The “Workflows” section is located between the “Connection” section and the “Tag” section of the “Seeds” page. Here, you can select previously created Workflows that apply to the seed. If no workflow is specified, a default workflow is assigned.
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The “Tag” section is located between the “Workflows” section and the “Policies” section of the “Seeds” page. Here you can, if desired, specify a tag for seeds filtering.
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The “Policies” section is the last section, located right below the “Tag” section of the “Seeds” page:
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Click on the “Complete” button to save the new Seed (when updating, the button option will read “Save” instead of “Complete”).
To run a crawl for a ServiceNow Salesforce Seed, click on the Image Removed button for the seed you want to run and select Full, Incremental or Identity Crawl. This will start the chosen crawl for your seed.
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