FAQs

Specific

The connector fails with a webtop docbroker error

Example exception is: [DFC_DOCBROKER_REQUEST_FAILED] Request to Docbroker "DocumentumServer:docBrokerPort" failed; ERRORCODE: ff; NEXT: null

This error occurs because Aspire could not connect to the Documentum repository. This occurs because one or more of the necessary services aren't running. To fix this, make sure the following 4 services are running on the server that hosts Documentum:

• Documentum Docbase Service
• Documentum Docbroker Service
• Documentum Java Method Server
• Documentum Master Service

If not, manually restart them by clicking on each in the Services panel (in Windows, click on Control Panel and do a search for "Services", then click on View local services). Highlight each service and then click Start the Service. Then try starting the connector again.

ERROR com.documentum.fc.common.impl.preferences.PreferencesManager - [DFC_PREFERENCE_LOAD_FAILED] Failed to load persistent preferences from dfc.properties java.io.FileNotFoundException: dfc.properties (The system cannot find the path specified)

This error occurs when the dfc.properties file is not in the path specified on the DFC Properties File field.

ERROR com.documentum.fc.common.DfPreferences - [DFC_PREFERENCE_BAD_VALUE] Bad value for preference "dfc.security.keystore.file", value="dfc.keystore" DfAttributeValueException:: MSG: [DFC_OBJECT_BADATTRVALUE] Directory doesn't exist; ERRORCODE: ff; NEXT: null

This error occurs when the dfc.keystore file is not in the path specified in the dfc.properties file. To specify paths in the dfc.properties on a Windows system use this format: C\:/folder/folder/dfc.keystore.

ERROR com.documentum.fc.client.security.impl.IdentityManager - [DFC_SECURITY_IDENTITY_INIT] no identity initialization or incomplete identity initialization java.lang.SecurityException: Crypto-J is disabled, a FIPS 140 required self-integrity check failed.

This error is related to the dfc.keystore.

This error occurs because Aspire could not locate the dfc.properties file. Please make sure:

• The path entered in the configuration is correct, e.g., C:/Documentum/config/dfc.properties.
• The dfc.keystore file is also in the same path.
• The path specified for the dfc.keystore inside dfc.properties is correct (To specify paths in the dfc.properties on a Windows system use this format: C\:/folder/folder/dfc.keystore.).

[DM_SESSION_E_CLIENT_AUTHENTICATION_FAILURE]error: "Could notauthenticate the client installation for reason: Client hostnamein authentication string doesn't match value in registry"

This error occurs when the dfc.keystore is not matching with the user being used to authenticate against the Documentum Server. Follow the usageInstructions.txt in File:Bug147071 pre60SP1 engr fix.zip to recreate the dfc.keystore.

"Unable to fetch object from Documentum repository followed" by "java.lang.NullPointerException: docbaseSpecString"

This means the Documentum URL you typed contains errors. Be sure it has the correct format (dctm://server:port/docbase/cabinet/folder).

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